UK based customer contact centre with fully employed team

Description

The business is a leading UK based customer contact centre based in the heart of Sussex. The business was formed due to client demand where one of the larger clients asked to take on their call centre activities. The business has a range of services including both inbound and outbound telephone calls, live chat management, customer email enquiry responses and quality assurance via telephone call analysis auditing. As well as alternative customer contact preferences such as WhatsApp and Teams.

Key strengths:
- Strong management team
- Blue chip clients including international car dealership groups as clients
- Investment in staff on going through the apprenticeship scheme and through the institute of personnel management
- Contracted (up to 2 years), sticky and predictable income
- Process driven

For further information please get in touch with Transworld M&A Advisors at buyer@tworlduk.com or call us on 0203 911 1059
..

Listing Details

• Listing Number: 91081-127002
• Location: West Sussex, England
• Price: 2,500,000
• Down Payment: 0
• Sellers Discretionary Earnings: 503,000
• Category: Telephone & Related


• Inventory: 0
• FF&E: 0
• Employees:
• Years Owned: 8
• Reason for Selling: Other business opportunities